During the ICICI Financial Canada, we believe into the offering the finest service to our users. We offer users that have easy access to advice, products and services, and the ways to obtain issues fixed. When you yourself have an ailment concerning products or services away from ICICI Financial Canada i prompt that proceed with the techniques lower than. You can update your complaint with recommendations at any time. You can also means people internal or external authorities actually at any big date.
When you yourself have something otherwise found problems, delight phone call our very own 24-time Customer Contact Middle toll-free at the step 1-888-424-2422 from Canada or even the You.S., at the step one-800-200-3340 from India, from the 108001402844 from South Asia, during the 108007142825 out of North Asia, at the 12280928 away from Vietnam, from the 180011102974 out of Philippines, within step one-416-847-7979 off elsewhere (name collect) otherwise e-send all of us in the
To have financial relevant issues, delight contact our very own Mortgage Customers Get in touch with Middle toll-100 % free during the step one-866-726-0825 (8 an effective.yards. to 8 p.yards., across the country, Friday so you’re able to Friday), or by fax at the step 1-866-399-3018, or by age-post within
If the resolution you obtain cannot satisfy the criterion, you could produce on Head from Customer support within
Excite price their Solution Request (SR) Amount otherwise their Mortgage loan Account Number in all the communications to aid all of us aid you top.
If you are let down on solution, you may then get in touch with ICICI Lender Canada’s Issues Manager by send or current email address. The new Issues Officer usually recognize your entire telecommunications inside a few company days of bill thereof and will function abreast of completion out-of a beneficial intricate research. New ICICI Bank Canada Grievances Officer might be contacted at the:
Filing an issue
For those who have unanswered inquiries, or unsolved questions or grievances towards method by which private info is collected, put, otherwise disclosed by ICICI Lender Canada, you are able to get in touch with ICICI Bank Canada’s Privacy Officer of the mail otherwise email. The office of the Confidentiality Administrator try an interior separate human anatomy founded to deal with privacy issues. The Privacy Manager tend to know all your valuable communications in this one or two business times of receipt and behave on end of an in depth data. A duplicate in our Client Privacy Password is available on the ICICI Bank Canada office or from your Confidentiality Manager. New ICICI Financial Canada Privacy Officer is going to be called on:
If the, immediately following seeking other avenues, you then become your condition continues to be unresolved, you could potentially contact work of the Senior Problems Manager into the writing or by the cellphone. The office of the Older Grievances Officer try an internal independent human anatomy that is centered are consistent with industry requirements to possess fixing problems.
Concerns off potential tied attempting to sell practices should also be handled as a consequence of the office of the Older Problems Administrator. New Elder Grievances Manager usually know all your communication within this several working days of receipt and certainly will subsequent investigate your own questions that have ICICI Lender Canada in your stead. It is possible to rest assured that the new Elderly Grievances Officer snacks all of the problem otherwise state along with owed believe. The help of brand new Elderly Grievances Officer try complimentary. The fresh ICICI Lender Canada Senior Issues Manager is going to be contacted on:
If you’re not pleased with the experience removed because of the ICICI Lender Canada to answer their concern, please contact an external separate looks for further advice.
Processing a grievance having Exterior Independent Government
Ombudsman to have Banking Functions and you will Investments Certain problems you to definitely remain unresolved immediately after becoming assessed because of the ICICI Financial Canada Older Grievances Manager is generally led to your Ombudsman to own Financial Attributes and you will Financial investments (the brand new “Canadian Financial Ombudsman”). The fresh new OBSI are another office responsible for assisting banking users and their inquiries. If you wish, the fresh new ICICI Financial Canada Senior Complaints Manager can help you in forwarding their inquiries on OBSI.
Mail: Ombudsman to possess Banking Functions and you can Opportunities 20 King Street Western, Collection 2400 P.O. Box 8 Toronto, Ontario, M5H 3R3 Toll-free: 1-888-451-4519 Cost-free Facsimile: 1-888-422-2865
This new Financial Individual Institution out of Canada Brand new Economic Individual Agency away from Canada how easy to get a personal loan (FCAC) means that federally regulated loan providers (together with banks) comply with government user shelter guidelines, and it talks about one ailment you to definitely means a prospective infraction. For those who have an issue out of a prospective citation away from an excellent consumer coverage laws, a community commitment, or an industry password out-of perform, it’s also possible to express your problems to your FCAC.
Mail: Economic User Service of Canada 427 Laurier Opportunity West 5th Flooring Ottawa, Ontario K1R 1B9 Cost-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232)
Work of one’s Privacy Commissioner away from Canada If you think compatible action was not pulled by ICICI Bank Canada Confidentiality Manager to resolve your own privacy issues, you need to contact the office of your own Confidentiality Administrator out of Canada (OPCC). The newest OPCC is another workplace responsible for helping consumers which have its privacy issues. If you wish, the newest ICICI Financial Canada Confidentiality Officer can assist you in the forwarding their inquiries towards the OPCC.
